Delivery and Payment Policy
We deliver your order with our own fleet every day from 8 AM to 11 PM, same-day or at the time you choose. The minimum order is 5 Kuwaiti Dinar.
1. Delivery Summary
| Item | Details |
|---|---|
| Delivery area | Inside the State of Kuwait only; we do not ship abroad |
| Minimum order | 5 Kuwaiti Dinar |
| Delivery days | Every day of the month and all year, including public holidays |
| Delivery hours | 8 AM to 11 PM |
| Delivery time | Same day, or choose a time that suits you at checkout |
| Delivery fees | Vary by governorate and are shown before payment |
| Delivered by | Sahaab's own fleet |
2. Delivery Fees
Fees are set by the governorate of your address and appear clearly on the checkout page before you confirm payment. There are no hidden charges.
3. Delivery Time
You can pick the earliest available same-day slot, or choose another time that suits you at checkout. Slots fall within the working hours above. Delivery times may be affected by circumstances beyond our control, such as weather or heavy traffic, and we will tell you about any delay.
4. Receiving Your Order
- Check that your address and phone number are correct at checkout, since the courier relies on them to reach you.
- Inspect the order on receipt. If a package is damaged, spilled or missing, tell us within 48 hours with a photo, as set out in the Return and Exchange Policy.
- If we cannot reach you, the courier or customer service will contact you to agree a new time.
5. Payment Methods
| Method | Notes |
|---|---|
| KNET | Online payment through the payment gateway |
| Visa / Mastercard | Online payment through the payment gateway |
| Apple Pay | Online payment through the payment gateway |
| Cash on delivery | As available at the time of the order; cash payment options may change according to decisions by Kuwaiti authorities |
All prices are in Kuwaiti Dinar. Online payments are processed through a secure payment gateway, and we neither see nor keep your card details.
6. Large Orders and Wholesale
There is no special arrangement for large or heavy orders, which are delivered the same way by the courier. If you are a hotel, laundry or company needing large quantities, write to us for a special wholesale offer.
Need help?
Our customer service team replies daily from 8 AM to 11 PM.