Frequently Asked Questions
Quick answers about orders, delivery, payment and returns.
The minimum order is 5 Kuwaiti Dinar, excluding delivery fees.
Every day from 8 AM to 11 PM, all year, including public holidays.
Yes. You can also choose the time that suits you at checkout.
It varies by governorate and is shown before you confirm payment.
No, delivery is inside the State of Kuwait only.
KNET, Visa and Mastercard, Apple Pay, and cash on delivery as available at the time of the order.
Yes. A sealed package in its original condition can be returned within 14 days of receipt. You bear delivery and return fees if the reason is a change of mind.
No. An opened or used package is not returnable, but it is exchanged if it has a manufacturing defect and you tell us within 14 days of receipt.
Tell us within 48 hours of receipt with a photo of the package, and we will replace it free of charge or refund its price.
To the same payment method you used, within 1 to 14 days depending on the payment method.
Yes, before it goes out for delivery, by contacting customer service and stating the reason.
Yes, to hotels, laundries and companies. Write to us on WhatsApp or at info@sahaabkw.com for an offer.
Need help?
Our customer service team replies daily from 8 AM to 11 PM.