Privacy Policy
Sahaab is committed to protecting your personal data. We never sell or rent your data to anyone. This policy explains what we collect, why, and when we delete it.
Last updated: October 2026
1. Who Is Responsible for Your Data
Sahaab Retail Company for Cleaning Materials (With Limited Liability), commercial registration no. 514984, State of Kuwait. This policy applies to our website, online store and communication channels.
2. Data We Collect
- Identity and contact data: name, phone number, email address.
- Delivery data: governorate, area, block, street, building and any notes you add to your address.
- Order data: products ordered, amounts, delivery time and your correspondence with customer service.
- Payment data: processed by the payment gateway. We do not store your card numbers or security codes.
- Technical data: device and browser type, network address and cookies needed to run the website.
3. How We Use Your Data
- To process and deliver your orders and keep you informed.
- To answer your questions and handle returns and exchanges.
- To prevent fraud and protect your account and orders.
- To improve the website and your shopping experience.
- To send offers and marketing messages by WhatsApp or email, only if you agree, and you can stop them at any time.
- To comply with the laws in force in the State of Kuwait.
4. Sharing Your Data
We do not sell or rent your data. Because delivery is made by our own fleet, we do not share your address with outside delivery companies. We share only the minimum necessary with:
- The online payment gateway, to complete your payment.
- Technical service providers that run the website and hosting, who are bound to keep data confidential.
- Official authorities in the State of Kuwait, when a binding legal request is made.
5. Anti-Fraud Statement
We check suspicious orders to protect our customers. We may suspend or cancel any order, and ask for identity or payment verification, if there are signs that data or payment methods are being used without their owner's permission, or that offers are being abused.
6. Data Retention Periods
| Data type | Retention period |
|---|---|
| Orders and invoices | 5 years from the order date, to meet legal and accounting requirements |
| Phone numbers and emails used for marketing | Until you ask us to stop messages |
| Account data and saved addresses | While the account is active; deleted within 30 days of your deletion request unless the law requires us to keep them |
| Customer service correspondence | 2 years from the last message |
7. Cookies
We use essential cookies to run the cart and keep your session, and analytics cookies to understand and improve website use. You can disable cookies in your browser settings, but disabling essential ones may prevent you from completing an order.
8. Your Rights
Dear customer, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data or complete it.
- Request deletion of your data, including but not limited to when you close your account, unless the law requires us to keep it.
- Stop marketing messages at any time by replying "STOP" or contacting us.
To exercise any of these rights, email info@sahaabkw.com. We will reply within 7 working days.
9. Data Security
We apply reasonable technical and organizational measures to protect your data, including restricted access and an encrypted connection to the website. No electronic transmission or storage is 100% secure; if a breach affects your data, we will notify you and the competent authorities where required.
10. Changes to This Policy
We may update this policy from time to time. Material changes are announced on the website with a new "Last updated" date. Continuing to use the website after publication means you accept the updated version.
11. Governing Law
This policy is governed by the laws of the State of Kuwait, and its courts have jurisdiction over any dispute arising from it.
12. Privacy Contact
WhatsApp +96599990756 (our primary channel) · Phone 99990756 · Email info@sahaabkw.com · Daily, 8 AM to 11 PM.
Need help?
Our customer service team replies daily from 8 AM to 11 PM.